Refund policy

Last updated: October 10, 2026

30-day returns

We want you to love your order. If you're not happy, you can request a return within 30 days of receiving your item.

To be eligible, items must be unused, in the same condition you received them, and in their original packaging with all accessories included. Personal-care items that have been opened (for example, opened perfume or fragrance refills) cannot be returned for hygiene reasons unless faulty.

How to start a return

Email us at derickbarrow2019@gmail.com with your order number and the reason for your return. We will reply with return instructions and the return address. Please do not send items back without contacting us first, as returns sent to the wrong address cannot be processed.

Return shipping

If your item is faulty, damaged or not what you ordered, we cover the cost of the return or send a replacement free of charge. For change-of-mind returns, the customer is responsible for the return shipping cost.

Damaged, faulty or wrong items

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us within 7 days of delivery with your order number and photos so we can make it right with a replacement or refund.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take extra time to post the refund.

Cancellations

You can cancel your order free of charge before it ships by emailing us. Once an order has shipped, it can be returned under this policy.

Your legal rights

This policy does not affect your statutory rights. Customers in the United Kingdom have the right to cancel an online order within 14 days of receiving it without giving a reason, and our 30-day policy includes this right.